Home Cleaning Terms and Conditions

 

ARRIVAL TIME
Cleaning service occurs between 9:30am- 6pm on your regularly scheduled day. Given that each home that I clean varies in the amount of time it takes to clean, I can not guarantee an exact arrival/departure time unless we have scheduled a specific time.

ARRIVAL DAY
I make every effort to consistently schedule a predetermined set day that I arrive for each cleaning. If for any reason I need to reschedule due to illness or other unforeseen circumstances, I will give you as much notice as possible.

ACCESS TO YOUR HOME
Clients generally provide a copy of the house key or leave a key outside in a hide-a-key rock if you like.
 

PAYMENT
Cash (Preferred) & Venmo.

I no longer accept checks.

 

SCHEDULING & CANCELATION

Schedules are always confirmed via text the day before service. Please add the cleaning schedule to your calendar. 

 

I require 1 business days notice to cancel an appointment without penalty. 

Penalty is 100% of the fee if you cancel on the day of cleaning. 

 

Rescheduling: I have quite a full schedule and I will do my best to reschedule. Please call/text me when this comes up so I can find the best solution.

GETTING READY FOR THE CLEANING
Don't "clean" before I arrive, but do "pick up" as much as possible in areas you would like me to clean. This will allow me to focus more on detail and quality for you. To avoid possible breakage I will not clean heavily cluttered areas (shelving, countertops, etc).

THE SETTING
Feel free to be home but I request that the house be unoccupied during the time of cleaning if possible. This way I can be the most efficient and give the best rate possible. I understand this may not always be possible and it would just need to be something to be discussed before setting up service.

For home offices, I ask to please synch up with me, as I start my cleaning session, to leave the room for the full duration of the cleaning time.

Or if there there is a little one at home, I would want to arrange cleaning time around nap times, etc.
 

WINTER

Please have the driveway and walkway clear of snow during the winter if possible or please leave a shovel outside near the door so I may do a quick 5 minute shoveling if need be. If excessive shoveling is needed I may charge an extra $20. I have a vehicle with all-wheel drive.

PETS
I love them, but please secure any pet that may be a threat. Also, I do not clean up after sick pets or pet accidents.

HEALTH AND SAFETY
Due to health and safety reasons, I am unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. I can recommend a company that is equipped to handle these situations. If I come into a home that requires this type of cleaning I will skip the affected rooms and discount the client accordingly. I do ask to be informed beforehand if this may be an issue.

As this is a “Green” cleaning service I do not use products with bleach, synthetic ingredients, toxic or dangerous ingredients. If there is excessive mold or stains in tile grout, I suggest having the grout professionally re-grouted and sealed. I can suggest companies that provide this service. 

 

To ensure the best quality of service and best rates, I use my own supplies and equipment but on occasion I may use the vacuum you provide.

I do not climb higher than a 2-step ladder. I do use extension poles for higher items that need dusting and cob-webbing.
 

TERMS FOR ENDING MY SERVICES

I require 5 business days notice to terminate my services without penalty. 

Penalty is 50% of the fee. 

As owner of Maiden Verde, I take responsibility for my services and actions. My policies are designed to help minimize risks. You are my valued customer and greatly appreciate your patronage. 

Please do not hesitate to give me a call if you need further clarification on any of my policies. I clean all homes with as much care and respect as possible. When I fail, I seek your communication on the matter. I never want an issue to go unresolved.

 

Thank you for your confidence in allowing me to handle life's most expensive possession- your home.

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